NEW YORK - A Forrester Research executive at Luxury Daily’s Luxury FirstLook: Strategy 2013 conference said that customer experience correlates to loyalty. Therefore, luxury marketers must create a tailored approach since it is rare for the same experience to work for multiple brands.
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p0Tev\/\/3uzNUcouxbpCpL5EKwAPRsxCit5+PQoutnpFQfo6bAqk4PISSPoVbVVP5nxCJ8n5RmJWKC9X86OpzsmB4JCHo3wE9BSNQ8RubLbvlZKRRRF9COrk6m+ASFZKMS69bC1m0smYqTpJuIhdGvVUA0Y\/j3KbUyDetQopW2kD03BVgBzcWN1TvtnK9JIDuE+R6EMKSkukJv0WjdSaGlyXEpbEZwNU06L3TUHrICbxRs2ago2gWceah2i96HxdsWwzeXoYApRQ9JW6VvB6sJijiUFb0\/Yl7d+6oHjF6ECTq3QWBeF9IYh9RbOFuDWCd+pNBAARlY1i2tJ6INRfigfMLNwftcmVfP1+Ibmblwuoj7jrUFH6GoaUQcfwo5FEDMRixQKPgjY57GfTc8u5u8iMdLrMDjMK4ErJGSCLonnnkj08rp5KI1eu0rygHHlRskafGaXL6PWtu4\/CWIc2EWS313\/\/rDFZcI25fHj3f3N\/P2gcRyQ1Cfaoxuq\/15k2O1F94MFLnxWafmq+25v1UHzo4gsYJyYVlnw00J0PW\/1JgK7IwDFwJBgs+r7dgaaP+hmjkz1Omz\/qQQtYpO7n978kX6OxYHmse98LO+LBKenKppQWD\/uWVIMGxe4qcFYLPvVw0jR9\/ToVy26k0HiCb07bGWnTvpf4Wg11RykBR7hI0mkNiltPulI2UnwuqP331URUNeHrLZDDEmzIklB\/sKJB15GKPr1OMElROXJ5Yn\/WOm34PpRoGt80abtbW1\/mGCFAxopxiIggbesiY9g+1sKcQQmoLbl+\/GtJungxtO0CwMloCVkjxJcxQxQlNqjL23fv56Xo8rM1Udvn3o\/XYVyUgH7QwoxAodZ7hsLpfvJd\/a\/rL8Y8PaSSmcbhWoDn7wC24MfkjWTjl1N1vtwkUd+TdoNx4Oo7gJcxCnoV1XLkChYhH6ntYrRNn0bFa\/TSKkeK1KfsiemjTsoTcqEF1gRhWz9s2ua8pFG9oBPtc8X6skYySRRPX\/9Mw+3MoEYm\/3FInOcjD7QozpLCB6FTtggxU8bsCOTZWBsRsejFjGfC3fv32qem54AFyUG1hCE9RCivVxSOQAQgA+hrQzzsRDmYKAY4nNVoQgyZDhzSquBzqky4ECK8qtTAub9u2Uf4odZzNiB1EIUHViJ8uoWo3uJigBRj7AtwxVuJXPIA0\/JISHKaSA9zYeJPDeSRO\/SIlhaiDFSI6rIPeiGNDxBRKTwnZPgoIx2rDtka2Oyy2x77stro8is5hw+ujp8eCeYjrPMauWiFkRKVij1yjb7ydaILUs1bqZqffsLmHC2K4eHxv2dTL1q3Dwo3EuvkiA2PY0aAn8n8h2hcxfmzvL\/HYjyKwltrM0ugREPsK3rgDch+E7uv7Hj5HLyZTxQQD1YfHGUC\/7v0kkh9bzfc7HHOQy8N2Ini58Wmx8gp8M624SH932Rwen3HJwbkk+K6q0lA59qxpLUExKIHvVV0MozHYZN9uACxSxwjxwXKJ4qXBzIiXvL\/2wYll\/rRpfDZgOl68fw9VioQXj6znW4BfYOqH4PqWW5bbZU6yJ2RU\/SARGDVP6hf8dIQf90lS4xfzrVWfWc0VgFTXNEtwG6GWmQ8wDM7e5qTsL9b2ZIAacUr+vMdtbBYdNn8rulIO3TWVbo9L2iTWvXA6zPMaBvGZuSYjAmKEJZNzeErXo7Wx2RwKkiAfwZxvu41otDDvkcI5VotIk4QCbTXf4w\/bqwwUs8gZ8Y8+M8iYcpSVECZbHe5uP8iHZigvo6mpwxKfmCWKJcg0wqBUpElJT5YQbwDZ06s4xnz4bzdmzEkHtcFICbt+tYmSfT3QJf4l2qx8DdnNqecX6RETM6KmQo+91TudFQEAs40yetKQ6TZYaVnVRjn8TWv8ZbdGfB49FliRWpPi12SP5V79mfKFULHRvecOC02pIi\/+avGg4iTghOwrL\/tEo5hOGjnlKOjVpdFFx6ffuF7tTm5W8DSLaxYsVE0gKjHr0IuVBynpSJ4UH6un\/pboOJfQ8YKC7fd+kZ25QpW3YT6EjGarMrUQdqmpLGgUVQoXUxCIGvDn5LLRurfgxS\/h9hMDR43QLpbHkGI8bB9qSKtc14NQz0zMiGLbvRIsZ6l5uDcjChUUBV4ZoxOzSlbaGWwUxrAN6xmcB7iLcf1uPNNrM9rP230YIMRBPYrE2DhHsSkJiIRoQ1JDeZKS2rp\/JXFPKE9nDVrw\/urxLziMFY4ehYArsbeAd6yqmg0aarEJa\/X3bwU6fq0TF0Q4fOfwqBVody+kAyGKQYVB5q9Wru6rQ+TDoThnOrloz9t4ohJqoPr0Kf8oKtpfceItmpFnMnR8t3Z5FhOp\/V10SN\/B4+Zh+I4qNnj+AbHsHSJBFgzRf7MjOjQ+VHylkiiJiV1Dw466D39FdF2R8JkPr7L2jpjcbPDwstc3\/mxFbYouk86\/tDIpTnQbgE\/UJWS9pcWw5qlLw1R5fd9oKKcrXaAEmJrTseUaduNVzSN18X5Mi5yVK1Ki\/1J\/zq98Ma\/qrE7A9UaTd52nD3WbPcfyLpbMVa9ci0OzHUTcBRDSlZpeI9f3n5\/6vpwXaAhBugbrfe7XBs5osUctzlJZPWlFtFHBqPu+0IwgeL0rempXcxw1Iz6SVqRFVWgFvDZSuWp99H4ioeRskrOlO8LgC6shRzVlqEj2VhOQfK+eJcsJ4alpIKxPQatxZbJGy73jBciFMP9O8GvpVqXoTLSC7GRj5aQXE4rjNN+YxGchYXSIzMWVZSIh\/0ybj7yWhODfx1YE9qRj6QQv8arjEWqiXMB0R6SN6zQQlk6yF\/3RvzUEpHwC9Udv5B45NCF2U7HkaetuRPZ+6u0BkuGVZwMpFfAdlaR9Ia5Mx+0K16SkZpxKyZ6pOPs1nlRAdpl9zfEZzB80WQPFKI+h8oF0rxZKZzLcJZFp\/EBEpGLIZ48wywvs4k30IOBwkH7Djpj40nQGLMnWO9hk844OpRTmA32a0Sh2trMB08f0PwBZVpw+cf9Zwb\/hdyVXBXsHgnQm9cUSAFv2SVVzlLTRpCBKmoc4j8VAG5DPVFwHTmkQKZFgRe+ESDS\/M0i1\/Oi4h8kEyZRqNe8pt0Kb4BfLxkQLUV2fATSOcVnVbAWLIxxCK6AYhhQPA3RR8g90FwgcGIJxCMZsNmn+aJM9v5YGtkKXv7FBVqTmhHMhGxXDROb2+rC6QYFuhEpORWnZSMB2bV5kzqRoBKUliql5\/oQqUyRG40kjbUmgXugTOeiCnaYGyBWOADL3PmNd7DH5FbZwtKIlGDbeU0IzJujweElBjHMjkE1y6HBDfoKQ49VDSMx365rvpsPwmCr0f4uIwSwyvWha2tuOXVKLh7feKlfg5x3yC9DfnQcLs4zsI71RTdz2XmT3Gq50pxRK+hHObx9xHkgxA3o3YRznv9BmwWbF\/jwp8ZXzSb3duFRlVOcP0BVbrGkG9lcIFGzUJwIayJkyrS81HAFpeStndAkWTm8m040OFd70Cvjv90ybIrq3RBjbmBh3VbdrUub4fkSZZTQV9kfiIfBgWKPEkloBWCngOzg5doWb2P9ibGgF15eNHSSL\/TAHnoCdt4v4TLMD3sIPqSBfi7YfD4VmZZ1XLeaS1peXd2aZL0hAElE\/0du9CwnG60yr7sE0M538gAJ38\/aHgO9hv8HJMNh1z2l\/fbd1yv9VtqN27O\/q0zLlUWQF0QmyHr0DdVuSF\/aaQQNhSXHxPchpoWGO\/StI3wxcB6Gtz\/bTGKL0NJsglfgLs\/Q\/aCA2NELOlgg5GWM+1yypcL1wXfCBztGoQX\/QJBdjMsFJacvdQbnIfVRhqCQJvd\/OECWZMKQ1OK3UJkD9cMmplBHvMgpKRV77VztsWtEssgnndyGdhYtzMoZbbhScz7Aw+E4fJUwdaquRfYp61nHlgBkrFD18VAkPNUaRcAHPKIyWE4Hheh8mwsQ3x4dWYnQ+qI9C+vmniAas\/fBBnrp6B60eyivVwl+Q+74MEhokM7ihJwaM+oIohE8gNo+STlMcUzBlIvErZMYam7eF12Z2m6+q12P3Srz99FBHRHgRn69zuke+jff4ofrpROU05RWAzyVjWbfNJvd\/M5bQP\/KDqMLQhccDdjCqF7Q2sLzUjoCAGlOff6N2i90Oyi44T4xhFueaidM45BIKlv3vlWMJJXfpsRDV6lhr6YWpYMiiWUnD53F6yHNvFT0eFIeHzzqrqi+26zqGpAYCRLJjrphfR6BrwxDmiySyMMsvMRwNCsFTFAbFJ4VEsLwVskoha2awdo6XiG9ydElp+ruvwDjnY9zNzjqrlFJiLIoYoqwwxbCdnzu+xmYPSypphMbAkBGK\/qRu2lz40DfcA8X5WDCnPXTMXv11VfZB4V1NjihTJXuO+an4z\/GfjeqJgtpcbVPnR8Q9IIfjqxGz8hx7bbG8ejCrEhSiKDzWO\/IT9JYjzF7AievG592EEZCLypUAoM6zAq3+gQDS2GHJlVLTvYXyPAB7TzLV2GaoTgjtpk1roRPeKlGX+psAkGdEvtePl0lwiNR3UgumJKC18MijiJi+fklvgzdpE5fZMQJbDJS3qTu1rL4Mu7Gd6aUGTQ8hLmu0GfmEo4XdM9mSnigLLub8hRtwhb3d6Sm1zSWZmkIaHdh0qJOUpdk72xac7IxKt2+IuT\/7VfxzOJ07Mx3P0SMierzxjGdNnTk7Ape\/U3v\/SuwGQFFlyxBKjDgpvpy+m2JnK3TwhRmW5\/Me9\/YQoBbvXkhQIcj+7F3tGOV774ZFSUdT13W3Nps4MK6To2Tx8slo7E1UZv2uJhVVJXnzu6xktOfF1C0Ry+KNdDLsthKwOTLkoz5KqxSi3KDt107a2nVQbAyxQ9ky6ojamoklJVohzBFn2V4AcovstBlyvmDyIAcjIMnQEBL5O3zLzuMDGR4L8se1yVCVuGilxkmQ0QmkX\/0IH2bTnNJchtt4bkQJSem4xboIgDRQNBzxMXOqQzqA3ebQZvsQMHv93WofZHUbndWCxdX2cprXTe8SucMMFcJ+7OlithBLt3goIRxOw6ChEgYOyn\/G\/86yoUeNfK86wsM7UaUTOiFrQ28VoNYgseV4ZhEfubsmpxBgSX\/REc85CknCyKqU+UI\/xNsyHtO\/bIqfmlfTjB0oFeZDxc\/kl4QyPQqXgTgfBkPLCk7VNyBfApobqKfMkVma9WGOHywt4wJ7Ldhx1\/ay4lOS2VHeozvY5ATwIVRgjkfLwxyJdvbSxcaTHxkaP0D\/Kn7jBOMUVCFh408yT9rql8A1BjvDWv5lNyoL4pmMhvbhdfAiaXfgifzw2iaInDrxULp9kzdt93LpN3DZJivnzIoQLJSViznSJNLTetY0v16vq8qacqFceGxxQjlx7giulvrw9\/mtHRRcgyY2ZUv9V68Xh6ikDZbeqPSVDRyLKkjU\/ypDTHAUm5iKc7sL8Vt5QDRNPuUJ7gDplf27rWY\/Z4oZnCjWXrWpFxPFuMIks\/TRpxEwkphHMp7hjWfXWabFKo0A9n30zBTeNMSLa70uC5+5XNOq69trJYGzNqim7HadYI\/WMh2QXdjD+RZQ4cUKOEfS4cIBEQSRglfvnTgVaCksIGYUDf31w2jcgEC80cE895gfyw5c5UCG7YB8VaxhRUoJA6kBO9ACAxaJyZlhfohUMTzkVmaoYABzUKnat2lFs2L9Q\/T77mso5TPeUpOqQqAH\/+5a1EUx079mtirUVwo\/17Bj\/ufkmwXq4UeSFEvG7OPlgYU33Fj35w6Xau53\/IZ8i2pmGib4cL4VKLFihgCPUoZQaDMc7VRnTWLFK\/UoR82s7JB2KM6x641NvW2+z7ViEnkZRb4TvnCS4ZMRpTIXOI+h22fLhf\/ZC8yxK5UObqvDyb1XILo263aS5Or1fMGEr30lP9284xvRsvkCpdMsivsF88Svut\/yAwgcdoWjnWhFWayUriTsarpZ9kQG+0hhVLnqicmq6FuGrWCNBwyCS24HM1mzXM4XC8Ukw6ZfjwJcGD82KfeyZDBEzr3Jzb6Lfd9HpbW114eb2cbj3B\/hrNYOFm\/XisPfKhkp9ivY0d\/lJDikV4+ukmqvnxPsPIVFQFRTkC79cFtc5L7P5VYjaG9X53\/C1XFyHSA8mvQPw7yuQCnntcj1nhKiBIkm5dUMmVAWyevDNcunPWF5VZHw==","iv":"d1e4a9e859c7cbe1c7cdf0e0ca7643c2","s":"3bf0befd67a455e9"}