NEW YORK - A Forrester Research executive at Luxury Daily’s Luxury FirstLook: Strategy 2013 conference said that customer experience correlates to loyalty. Therefore, luxury marketers must create a tailored approach since it is rare for the same experience to work for multiple brands.
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","iv":"cb87f85c01e90911d8d3bff87f2232a1","s":"f9ed7f00efdd6de2"}