Retail
February 5, 2019
Sales associates need to take a more nuanced approach to customer service. Image credit: Printemps
By Sarah Jones
NEW YORK – The way in which consumers interact with sales associates is evolving, calling for more relationship building to maintain the relevance of the crucial frontline store staff.
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","iv":"c857afce53a39420b610ed293b0e01a0","s":"385ec9743e5ba3dd"}
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