Retail
February 5, 2019
Sales associates need to take a more nuanced approach to customer service. Image credit: Printemps
By Sarah Jones
NEW YORK – The way in which consumers interact with sales associates is evolving, calling for more relationship building to maintain the relevance of the crucial frontline store staff.
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","iv":"fb120c87c35bd1c42d135214b633d605","s":"57f235290c7beaad"}
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